< Jay Angelina />_

Experienced in break'n fix, ticketing systems, hardware installation/repair, local/remote hardware diagnostics and onboarding/offboarding practices.

Always thinking of ways to improve and streamline processes to benefit those on the receiving end.

< Recent Work History />

Lancaster County Government
June 2024 - Present
> Computer Services
> IT Technician
  • Focused on providing exceptional first and second-level support to resolve hardware/software issues.
  • Manage service requests through a ticketing system to monitor break-fix issues, always prioritizing end user satisfaction while also documenting detailed information to streamline and improve support processes.
  • Work with Network Racks and other data/cabling infrastructure. Currently working towards a CompTIA Network+ Certificate.
Union County Government
October 2019 - June 2024
> Business Operations
> Senior Support Specialist
  • Established the concept of a group email address to provide ease when requesting services. Worked with Union County IT to configure it based on business needs.
  • Programmatically wrote manuals for easier updating.
  • Worked alongside members of the IT teams to learn more about what they do and support the agency. Help desk, hardware repair/installation, troubleshooting and assisted with preparing devices for onboarding/offboarding as needed.
Merch-A-Mart
March 2018 - October 2019
> Office Administrator
  • Implemented a numerical lookup system for products, improving production time and efficiency.
  • Established a connection between the web host and accounting software, downloading customer information and invoices instead of relying on manual entry.
  • Managed workstations, installed hardware/software as needed. Performed troubleshooting, network configuration and ensured there was proper communication between web host and local system while also serving as the point of contact for appropriate vendors.
  • Managed and maintained business website.

< Linked Certificates />

A+
> CompTIA (2023)
Learn JavaScript
> codeCademy_ (2024)
Responsive Web Design
> freeCodeCamp (2024)
Emerging Leaders
> UNCC (2022)
Google IT Support Fundamentals
> Google | Coursera (2023)
Competence in Language Interpreting
English | Spanish
> LanguageLine Academy (2020)

< Printable resume />

> Click Here <

< Comments & Awards />

> Click Here <

{ Here are some of my projects }

< Data Capture (W3F) />

< Pokémon Battle />

< Boot Boys />

< General Utilities />

< Event ad />

< Cover Art />